Cancellation and Rescheduling Policy

Effective Date: 05/03/2024
 

Elevate Imagery understands that plans can change and unforeseen circumstances can occur. We aim to be as flexible as possible while ensuring that we can manage our scheduling and services efficiently. The following policy outlines our guidelines for cancelling or rescheduling a booked aerial photography service:
 

1. Notification

Clients wishing to cancel or reschedule their booked session must notify Elevate Imagery by email at contact@elevateimagery.co.uk or phone at 07595915896.
 

2. Cancellation Policy

• More than 14 days before the scheduled service: Clients can cancel their booking more than 14 days before the scheduled service date without incurring any charges. Any deposit paid will be fully refunded.

• 7 days to 14 days before the scheduled service: Clients cancelling within this timeframe will be subject to a cancellation fee of 50% of the total service cost. The remainder of any deposit paid beyond this cancellation fee will be refunded.

• Less than 7 days before the scheduled service: No refund will be provided for cancellations made less than 7 days before the scheduled service. In certain cases, at the discretion of Elevate Imagery, a portion of the deposit may be applied towards a future booking.
   

3. Rescheduling Policy

• More than 14 days before the scheduled service: Clients may reschedule their booking more than 14 days before the scheduled service date at no additional charge, subject to availability.

• Less than 7 days before the scheduled service: Rescheduling within 7 days of the scheduled service date is subject to availability and may incur a rescheduling fee of 50% of the total service cost.
   

4. Weather or Unforeseen Events

Elevate Imagery reserves the right to reschedule a session due to adverse weather conditions or other unforeseen events that would prevent the safe operation of the drone or compromise the quality of the work. In such cases, clients will be offered the option to reschedule at no additional cost or receive a full refund.
 

5. Failure to Perform Services

In the unlikely event that Elevate Imagery is unable to perform the services on the scheduled date due to factors beyond our control, including but not limited to equipment failure, illness, or emergency situations, we will notify the client at the earliest opportunity and offer to reschedule or refund any payments made.
 

Contact Us

For any questions regarding this Cancellation and Rescheduling Policy, or to notify us of a cancellation or request to reschedule, please contact us at contact@elevateimagery.co.uk.